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Hotel Organizational Resilience: A Dynamic Capabilities Framework

Luna Leoni & Mateus Panizzon

Cornell Hospitality Quarterly2026https://doi.org/10.1177/19389655261431754article
AJG 2ABDC A
Weight
0.50

Abstract

Organizational resilience (OR) has increasingly been recognized as a critical capability for firms, particularly in hospitality and tourism (H&T). Despite its relevance, empirical and quantitative research on hotel OR remains scarce. This study develops and validates a comprehensive framework of hotel OR through a dynamic capabilities (DCs) lens. Using a survey of hotels across three continents and analyzing the data using PLS-SEM, the framework is empirically tested and confirmed. The results define OR as composed of five interdependent DCs: (a) anticipation, (b) recombination, (c) responsiveness, (d) knowledge and decision-making, and (e) networking. The framework extends existing knowledge by offering a holistic, empirically validated model and translating findings into a practical managerial dashboard that enhances managers’ understanding of OR, supports benchmarking across hotels, and enables proactive strategies and rapid decision-making.

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https://doi.org/https://doi.org/10.1177/19389655261431754

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@article{luna2026,
  title        = {{Hotel Organizational Resilience: A Dynamic Capabilities Framework}},
  author       = {Luna Leoni & Mateus Panizzon},
  journal      = {Cornell Hospitality Quarterly},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1177/19389655261431754},
}

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.