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The Impact of Online Dispute Resolution on the Judicial Outcomes in India

P. Sarat Chandra et al.

Review of Law & Economics2025https://doi.org/10.1515/rle-2025-0039article
AJG 2ABDC B
Weight
0.37

What the paper says

Abstract This study examines the impact of online dispute resolution (ODR) on the efficiency of the Indian judiciary, focusing on an online platform used in Lok Adalats, community-based legal forums in India. The study addresses the challenges posed by India’s extensive case backlog and the additional strain caused by the COVID-19 pandemic. It employs a Randomized Control Trial (RCT) methodology to evaluate the integration of chatbots in ODR processes. The findings suggest that chatbot integration maintains resolution time while enhancing user engagement. This research highlights the potential of leveraging technology to incorporate procedural justice principles, thereby improving public trust and the effectiveness of the legal system.

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https://doi.org/https://doi.org/10.1515/rle-2025-0039

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@article{p.2025,
  title        = {{The Impact of Online Dispute Resolution on the Judicial Outcomes in India}},
  author       = {P. Sarat Chandra et al.},
  journal      = {Review of Law & Economics},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1515/rle-2025-0039},
}

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The Impact of Online Dispute Resolution on the Judicial Outcomes in India

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Evidence weight

0.37

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.16 × 0.4 = 0.06
M · momentum0.53 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.