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The interaction effect of the work environment on the relationship between quality of health services and user satisfaction of the tertiary level of healthcare

Aldin Brajić & Saliha Brajić

Management: Journal of Contemporary Management Issues2025https://doi.org/10.30924/mjcmi.30.2.3article
AJG 1ABDC C
Weight
0.37

What the paper says

Creating a positive work environment is important for any organization, especially for healthcare organizations. The aim of this study is to investigate the role of the work environment as a moderator between the quality of healthcare services and user satisfaction. A survey was conducted among a sample of 1,022 users of healthcare services, 82 managers and 464 employees of clinical centers in Bosnia and Herzegovina. The tests show that the work environment plays a significant moderating role in the relationship between the quality of healthcare services and user satisfaction. The results highlight the importance of considering workplace factors to improve employee performance in tertiary healthcare institutions. The study indicates that a working environment fostering respect for both workers and managers, reducing stress, and offering greater opportunities for advancement contributes to better service quality and higher user satisfaction with both medical and non-medical services.

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https://doi.org/https://doi.org/10.30924/mjcmi.30.2.3

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@article{aldin2025,
  title        = {{The interaction effect of the work environment on the relationship between quality of health services and user satisfaction of the tertiary level of healthcare}},
  author       = {Aldin Brajić & Saliha Brajić},
  journal      = {Management: Journal of Contemporary Management Issues},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.30924/mjcmi.30.2.3},
}

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Evidence weight

0.37

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.16 × 0.4 = 0.06
M · momentum0.53 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.