Do quality halal healthcare services promote well-being toward medical tourists?
Md Arafat Hossain et al.
What the paper says
Purpose This study aims to investigate the impact of quality halal healthcare service factors on attitudes and well-being of medical tourists in Islamic-friendly hospitals. Design/methodology/approach Data were collected from 355 Muslim medical tourists in Islamic-friendly hospitals and analyzed using the partial least squares technique. Findings The results revealed that gender sensitivity care, halal medication awareness, staff professionalism (STP) and price sensitivity have a significant impact on attitudes, which in turn strongly influence well-being. Attitude was found to partially mediate the effect of gender sensitive care, halal medication awareness, STP and price sensitivity on well-being. Halal culinary service and lexical barrier do not have a significant indirect effect through attitudes. Originality/value This study assesses the halal healthcare phenomenon by investigating the connection between service quality and attitude toward the well-being of medical tourists. It demonstrates the role of halal healthcare components in an individual’s sense of satisfaction in a religious and cultural context. The results can assist hospitals and policymakers in improving a halal healthcare system pertaining to gender-sensitive care, halal medicines and trained personnel aimed at enhancing the comfort and well-being of tourists.
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.50 × 0.4 = 0.20 |
| M · momentum | 0.50 × 0.15 = 0.07 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.