Do quality halal healthcare services promote well-being toward medical tourists?
Md Arafat Hossain et al.
Abstract
Purpose This study aims to investigate the impact of quality halal healthcare service factors on attitudes and well-being of medical tourists in Islamic-friendly hospitals. Design/methodology/approach Data were collected from 355 Muslim medical tourists in Islamic-friendly hospitals and analyzed using the partial least squares technique. Findings The results revealed that gender sensitivity care, halal medication awareness, staff professionalism (STP) and price sensitivity have a significant impact on attitudes, which in turn strongly influence well-being. Attitude was found to partially mediate the effect of gender sensitive care, halal medication awareness, STP and price sensitivity on well-being. Halal culinary service and lexical barrier do not have a significant indirect effect through attitudes. Originality/value This study assesses the halal healthcare phenomenon by investigating the connection between service quality and attitude toward the well-being of medical tourists. It demonstrates the role of halal healthcare components in an individual’s sense of satisfaction in a religious and cultural context. The results can assist hospitals and policymakers in improving a halal healthcare system pertaining to gender-sensitive care, halal medicines and trained personnel aimed at enhancing the comfort and well-being of tourists.
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.50 × 0.4 = 0.20 |
| M · momentum | 0.50 × 0.15 = 0.07 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.