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Improvement of training procurement business process using DMAIC at PT. Transportasi Jakarta (Transjakarta)

Adam Bagaskara Putra & Liane Okdinawati

International Journal of Business Process Integration and Management2025https://doi.org/10.1504/ijbpim.2025.144066article
AJG 1
Weight
0.50

What the paper says

PT. Transportasi Jakarta (Transjakarta) as a company that focuses on the services of Bus Rapid Trans (BRT) transportation system integration services in Jakarta (Indonesia), always tries to provide the best service for its customers. The procurement of relevant training for employees is one of the efforts from the company to develop its employee competency and insight to improve service satisfaction for its customers. The company currently has its own business process for procuring training for its employees, but this business process still needs improvement. The slow approval of documents by the relevant directors, additional training needs beyond the annual training plan, and numerous validation documents are problems that are often encountered in business processes for procuring training in companies. This research uses the DMAIC and only reaches the Improve phase, because this research focuses on improving complex business processes for procuring employee training into simpler business processes.

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https://doi.org/https://doi.org/10.1504/ijbpim.2025.144066

Or copy a formatted citation

@article{adam2025,
  title        = {{Improvement of training procurement business process using DMAIC at PT. Transportasi Jakarta (Transjakarta)}},
  author       = {Adam Bagaskara Putra & Liane Okdinawati},
  journal      = {International Journal of Business Process Integration and Management},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1504/ijbpim.2025.144066},
}

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Improvement of training procurement business process using DMAIC at PT. Transportasi Jakarta (Transjakarta)

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.