arbiter
JournalsPricingAccount

Determinants of Patient Satisfaction with Hospital Service Quality in the Context of Iranian Health Care Market

Rassoul Noorossana et al.

International Journal of Operations and Quantitative Management2021https://doi.org/10.46970/2021.27.3.6article
AJG 1ABDC C
Weight
0.38

What the paper says

This research aims to investigate the structural relationships between inpatient satisfaction and service quality dimensions. To that end, a multidimensional model was developed and empirically validated. Exploratory factor analysis, confirmatory factor analysis, and structural equation modelling were applied to specify the relationships between service quality dimensions and satisfaction. Results indicated that the general causal relationship between service quality and inpatient satisfaction was well supported in the Iranian health care delivery system. The research identified twenty-two items driving four primary dimensions which were positively related to patient satisfaction. The primary dimensions were interpersonal relationship, administrative processes, amenities, and physician care.

3 citations

Open paper page →

Cite this paper

https://doi.org/https://doi.org/10.46970/2021.27.3.6

Or copy a formatted citation

@article{rassoul2021,
  title        = {{Determinants of Patient Satisfaction with Hospital Service Quality in the Context of Iranian Health Care Market}},
  author       = {Rassoul Noorossana et al.},
  journal      = {International Journal of Operations and Quantitative Management},
  year         = {2021},
  doi          = {https://doi.org/https://doi.org/10.46970/2021.27.3.6},
}

Paste directly into BibTeX, Zotero, or your reference manager.

Flag this paper

Determinants of Patient Satisfaction with Hospital Service Quality in the Context of Iranian Health Care Market

Flags are reviewed by the Arbiter methodology team within 5 business days.

Evidence weight

0.38

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.08 × 0.4 = 0.03
M · momentum0.80 × 0.15 = 0.12
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.