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Watch While Being Watched: How Can ICT Providers Leverage Net Promoter Score to Understand and Predict Sustained User Adoption?

Doreen E. Shanahan & Clark D. Johnson

Journal of Business-to-Business Marketing2026https://doi.org/10.1080/1051712x.2025.2612375article
AJG 1ABDC B
Weight
0.50

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https://doi.org/https://doi.org/10.1080/1051712x.2025.2612375

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@article{doreen2026,
  title        = {{Watch While Being Watched: How Can ICT Providers Leverage Net Promoter Score to Understand and Predict Sustained User Adoption?}},
  author       = {Doreen E. Shanahan & Clark D. Johnson},
  journal      = {Journal of Business-to-Business Marketing},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1080/1051712x.2025.2612375},
}

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Watch While Being Watched: How Can ICT Providers Leverage Net Promoter Score to Understand and Predict Sustained User Adoption?

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.