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Sustaining retention in the lodging industry: The role of organizational support and self-esteem in a post-crisis landscape

Eunjin Kwon

Tourism and Hospitality Management2026https://doi.org/10.20867/thm.32.2.7article
ABDC C
Weight
0.50

What the paper says

Purpose – This study explores the psychological mechanisms that influence employee retention in the lodging industry following the COVID-19 pandemic. Drawing on the conservation of resources (COR) theory, the study examines how perceived organizational support (POS) and organization-based self-esteem (OBSE) affect employees’ intention to remain both within their organizations and the hospitality industry. Methodology/Design/Approach – A serial multiple mediation model was tested using survey data from hospitality employees. The model positioned OBSE and organizational retention as mediators in the relationship between POS and industry-level retention. Findings – The results indicate that POS significantly enhances OBSE, which in turn positively influences both organizational and industry-level retention. The findings demonstrate that resource-based psychological factors play a critical role in shaping employees’ long-term commitment to the hospitality sector. Originality of the research – This study extends HR research in hospitality by integrating OBSE as a key mediator and by distinguishing between organizational and industrial retention. It offers practical insights into post-pandemic workforce recovery strategies by emphasizing the importance of internal psychological resources.

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https://doi.org/https://doi.org/10.20867/thm.32.2.7

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@article{eunjin2026,
  title        = {{Sustaining retention in the lodging industry: The role of organizational support and self-esteem in a post-crisis landscape}},
  author       = {Eunjin Kwon},
  journal      = {Tourism and Hospitality Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.20867/thm.32.2.7},
}

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.