Language Skills and Gender in the Hospitality Workforce: A Study From Extremadura, Spain
Marcelino Sánchez Rivero et al.
What the paper says
Language skills are fundamental for regions to strengthen and preserve their intangible cultural heritage and achieve economic growth. In the tourism sector, where people are the main factor of production, language training is essential so that all members of tourism companies, from managers to employees, can provide a good service. Therefore, analysis of the factors that influence this language training is of considerable interest to help develop strategies to improve tourist offerings. This article adopts a novel approach by focusing on one of these factors, namely the manager's gender, to determine whether women-led firms differ from those run by men in terms of language skills and the importance attached to language training. An online survey of 199 tourist hospitality companies in the region of Extremadura, Spain, provided empirical data, which were analyzed using descriptive and inferential statistics. In general, the results reveal no significant differences between companies managed by men and those managed by women in terms of the language training and language skills of managers and employees.
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.50 × 0.4 = 0.20 |
| M · momentum | 0.50 × 0.15 = 0.07 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.