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Information and communication technology hassles and job performance: a moderated mediation model of well-being and psychosocial safety climate

Véra‐Line Montreuil et al.

International Journal of Workplace Health Management2025https://doi.org/10.1108/ijwhm-05-2022-0084article
AJG 1
Weight
0.37

What the paper says

Purpose This paper examines the effect of information and communication technology (ICT) hassles on employee job performance and investigates the mediating effect of well-being and the moderating effect of psychosocial safety climate (PSC). Design/methodology/approach This study was conducted on a sample of 294 employees working remotely during the COVID-19 pandemic. Bootstrap regression and moderated mediation analyses were carried out using the macro PROCESS version 4.2. Findings The results suggest that ICT hassles negatively affect well-being, which, in turn, impacts job performance. This study also finds that this indirect relationship worsens when employees are in a weak psychosocial safety climate. Practical implications As organizations plan to pursue telecommuting on a massive scale in a post-pandemic world, these findings are crucial in informing organizations of the need to create a healthy work environment and to provide optimal virtual working conditions. Originality/value As one of the first studies to examine the relationship between ICT hassles and job performance in an unprecedented telecommuting environment, it emphasizes the importance of rebalancing the demands arising from the use of technologies and the resources available to employees.

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https://doi.org/https://doi.org/10.1108/ijwhm-05-2022-0084

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@article{véra‐line2025,
  title        = {{Information and communication technology hassles and job performance: a moderated mediation model of well-being and psychosocial safety climate}},
  author       = {Véra‐Line Montreuil et al.},
  journal      = {International Journal of Workplace Health Management},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1108/ijwhm-05-2022-0084},
}

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Information and communication technology hassles and job performance: a moderated mediation model of well-being and psychosocial safety climate

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Evidence weight

0.37

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.16 × 0.4 = 0.06
M · momentum0.53 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.