What Happens in Vegas No Longer Stays in Vegas—Cybersecurity Attacks on Las Vegas Integrated Resorts

Jared Bischoff et al.

Journal of Hospitality & Tourism Cases2025https://doi.org/10.1177/21649987251314898article
ABDC C
Weight
0.41

What the paper says

Cybersecurity is becoming increasingly important in the hospitality industry, particularly for large, integrated resorts that service a high volume of customers per year. Cyberattacks upon these venues results not only in loss of immediate revenue, but may also include disruption of operations, loss of customer trust, and damage to the resort’s brand name. The Las Vegas resort corridor on the Strip presents a unique environment in hospitality cybersecurity, in which the high concentration of integrated resorts renders this location a particular target for hackers. This case examines cyberattacks upon two high-profile Las Vegas integrated resort companies, MGM Grand and Caesars Entertainment, that occurred in 2023. The after-effects of each resort’s crisis management processes and remediation decisions are examined in detail. Implications for hoteliers and the hospitality industry are also discussed.

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https://doi.org/https://doi.org/10.1177/21649987251314898

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@article{jared2025,
  title        = {{What Happens in Vegas No Longer Stays in Vegas—Cybersecurity Attacks on Las Vegas Integrated Resorts}},
  author       = {Jared Bischoff et al.},
  journal      = {Journal of Hospitality & Tourism Cases},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1177/21649987251314898},
}

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Evidence weight

0.41

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.25 × 0.4 = 0.10
M · momentum0.55 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.