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Reputation Management and Hotel Booking Intention: The Interdisciplinary Impact of Environmental Sustainability

Anestis Fotiadis et al.

Advances in Hospitality and Leisure2026https://doi.org/10.1108/s1745-354220260000021004book-chapter
AJG 1ABDC C
Weight
0.50

What the paper says

Abstract This chapter develops a model to examine the relationship between hotel reputation and booking intention, focusing on environmental sustainability. It also explores factors influencing hotel reputation, including electronic word of mouth (eWOM), service satisfaction, and brand reputation. A quantitative survey of 620 tourists in Greece yielded 410 valid responses, analyzed with structural equation modeling (SEM) via AMOS 21. Seven hypotheses were tested; five were supported. Results indicate eWOM, service satisfaction, and environmental sustainability significantly impact hotel reputation. The study highlights reputation’s role in hospitality, suggesting that a strong reputation promotes long-term profitability as satisfied customers return and recommend the hotel.

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Cite this paper

https://doi.org/https://doi.org/10.1108/s1745-354220260000021004

Or copy a formatted citation

@article{anestis2026,
  title        = {{Reputation Management and Hotel Booking Intention: The Interdisciplinary Impact of Environmental Sustainability}},
  author       = {Anestis Fotiadis et al.},
  journal      = {Advances in Hospitality and Leisure},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1108/s1745-354220260000021004},
}

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Reputation Management and Hotel Booking Intention: The Interdisciplinary Impact of Environmental Sustainability

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.