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Knowledge management and emotional labour in the Nigerian hospitality industry: moderating role of ethical leadership

Desmond Neji Oben et al.

International Journal of Learning and Change2025https://doi.org/10.1504/ijlc.2025.146617article
AJG 1
Weight
0.50

What the paper says

The study investigated the moderating role of ethical leadership on the relationship between knowledge management and emotional labour in the Nigerian hospitality industry. The theories that underlined the work are the knowledge-based theory and emotional regulation theory. A cross-sectional research design was used, and primary data was obtained for the study, which was purposively drawn from 250 workers across a unit of hospitality firms. The data were analysed with partial least squares-structural equation modelling (PLSSEM) V4.1. The findings revealed that knowledge management correlated with emotional labour. However, it was also found that ethical leadership does not significantly moderate the relationship between the constructs. The study recommends that managers need to encourage the acquisition, sharing and application of knowledge to solving workplace problems.

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https://doi.org/https://doi.org/10.1504/ijlc.2025.146617

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@article{desmond2025,
  title        = {{Knowledge management and emotional labour in the Nigerian hospitality industry: moderating role of ethical leadership}},
  author       = {Desmond Neji Oben et al.},
  journal      = {International Journal of Learning and Change},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1504/ijlc.2025.146617},
}

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Knowledge management and emotional labour in the Nigerian hospitality industry: moderating role of ethical leadership

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.