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Cabin crew members' experience with management's bottom-line mentality during airline restructuring: Moderating effects of self-sacrifice leadership and performance-based rewards

Pornprom Suthatorn & Peerayuth Charoensukmongkol

Asia-Pacific Management Review2025https://doi.org/10.1016/j.apmrv.2025.100382article
AJG 1ABDC C
Weight
0.48

What the paper says

Grounded in equity and social exchange theories, this study examined the impact of management's bottom-line mentality on cabin crew members' organizational commitment at a national airline in Thailand undergoing corporate restructuring during the COVID-19 pandemic. The proposed model suggested that management's bottom-line mentality would reduce organizational commitment through dissatisfaction with pay and welfare. It also explored whether self-sacrificial leadership and performance-based rewards could buffer this effect. Data were collected from 463 cabin crew members and analyzed using partial least squares structural equation modeling. The findings confirmed that dissatisfaction with pay and welfare mediated the relationship between management's bottom-line mentality and organizational commitment. Moreover, the negative effect of bottom-line mentality on dissatisfaction was significantly weaker among cabin crew exposed to self-sacrificial leadership and those receiving performance-based rewards. This research contributes to a deeper understanding of how financially driven management priorities can erode employee commitment and identifies two key management practices that may reduce such negative outcomes. The findings highlight the importance of leadership behavior and fair reward systems in maintaining employee morale and productivity, especially in a competitive labor market during organizational restructuring.

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https://doi.org/https://doi.org/10.1016/j.apmrv.2025.100382

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@article{pornprom2025,
  title        = {{Cabin crew members' experience with management's bottom-line mentality during airline restructuring: Moderating effects of self-sacrifice leadership and performance-based rewards}},
  author       = {Pornprom Suthatorn & Peerayuth Charoensukmongkol},
  journal      = {Asia-Pacific Management Review},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1016/j.apmrv.2025.100382},
}

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Cabin crew members' experience with management's bottom-line mentality during airline restructuring: Moderating effects of self-sacrifice leadership and performance-based rewards

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Evidence weight

0.48

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.41 × 0.4 = 0.16
M · momentum0.63 × 0.15 = 0.09
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.