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The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior

Taeshik Gong

Service Industries Journal2025https://doi.org/10.1080/02642069.2025.2500320article
AJG 2ABDC B
Weight
0.56

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10 citations

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https://doi.org/https://doi.org/10.1080/02642069.2025.2500320

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@article{taeshik2025,
  title        = {{The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior}},
  author       = {Taeshik Gong},
  journal      = {Service Industries Journal},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1080/02642069.2025.2500320},
}

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The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior

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Evidence weight

0.56

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.55 × 0.4 = 0.22
M · momentum0.75 × 0.15 = 0.11
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.