arbiter
JournalsAccount

How emotional labor predicts burnout and work engagement in the differentiated job demands–resources model: The moderating effect of emotional intelligence in hotels in Macau

Bo Lei & Angus C.H. Kuok

Journal of Human Resources in Hospitality and Tourism2025https://doi.org/10.1080/15332845.2025.2484819article
AJG 1ABDC B
Weight
0.41

Abstract

No abstract available.

2 citations

Open via your library →

Cite this paper

https://doi.org/https://doi.org/10.1080/15332845.2025.2484819

Or copy a formatted citation

@article{bo2025,
  title        = {{How emotional labor predicts burnout and work engagement in the differentiated job demands–resources model: The moderating effect of emotional intelligence in hotels in Macau}},
  author       = {Bo Lei & Angus C.H. Kuok},
  journal      = {Journal of Human Resources in Hospitality and Tourism},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1080/15332845.2025.2484819},
}

Paste directly into BibTeX, Zotero, or your reference manager.

Flag this paper

How emotional labor predicts burnout and work engagement in the differentiated job demands–resources model: The moderating effect of emotional intelligence in hotels in Macau

Flags are reviewed by the Arbiter methodology team within 5 business days.

Evidence weight

0.41

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.25 × 0.4 = 0.10
M · momentum0.55 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.