Affective events and emotions during performance management processes: A study of general workers in Malaysia
Chin Chin Hoh et al.
What the paper says
As performance management system is often tied to monetary reward and career development, the emotional and behavioural reactions from the workers would be intense, and are theorised to influence the quality of work relationships. This study aims to explore and identify the affective events and the corresponding emotions during the process of performance management system. The focus participants of this study were the Malaysian general workers from manufacturing industry. In-depth interview and content analysis were employed to enquire, to code then to group the reported events into categories. Matrixes of event categories and corresponding emotions were developed from the findings. Five major positive event categories were identified. The corresponding commonly felt emotions were 'enthusiastic', 'trusting' and 'thankful'. Likewise, twelve negative event categories were identified. The corresponding commonly felt emotions were 'resentful', 'worry' and 'acquiescent'. 'Monetary reward', 'act of management', 'act of co-workers' and 'goal setting' emerged as the most important affective event categories among the participants. Implications of the findings are discussed vis a vis existing literature.
2 citations
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.18 × 0.4 = 0.07 |
| M · momentum | 0.80 × 0.15 = 0.12 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.