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Antecedents of Trust in Mobile Banking: Do They Differ Across Gender, Customer Experience and Frequency of Use?

Ahmed Geebren & Abdul Jabbar

Information Systems Management2025https://doi.org/10.1080/10580530.2025.2506365article
AJG 2ABDC A
Weight
0.44

What the paper says

This paper investigates the moderating effects of gender, user experience and frequency of use on customer trust in mobile banking. A quantitative study was developed using a questionnaire and partial least squares SEM. The findings indicate that gender, experience, and frequency of use significantly moderate the relationships between trust in mobile banking and its antecedents. This study provides valuable insights for banks aiming to bolster customer trust in mobile banking tailored to different user segments.

3 citations

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https://doi.org/https://doi.org/10.1080/10580530.2025.2506365

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@article{ahmed2025,
  title        = {{Antecedents of Trust in Mobile Banking: Do They Differ Across Gender, Customer Experience and Frequency of Use?}},
  author       = {Ahmed Geebren & Abdul Jabbar},
  journal      = {Information Systems Management},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1080/10580530.2025.2506365},
}

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Evidence weight

0.44

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.32 × 0.4 = 0.13
M · momentum0.57 × 0.15 = 0.09
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.