← Back to results Antecedents of Trust in Mobile Banking: Do They Differ Across Gender, Customer Experience and Frequency of Use? Ahmed Geebren & Abdul Jabbar
Abstract This paper investigates the moderating effects of gender, user experience and frequency of use on customer trust in mobile banking. A quantitative study was developed using a questionnaire and partial least squares SEM. The findings indicate that gender, experience, and frequency of use significantly moderate the relationships between trust in mobile banking and its antecedents. This study provides valuable insights for banks aiming to bolster customer trust in mobile banking tailored to different user segments.
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@article{ahmed2025,
title = {{Antecedents of Trust in Mobile Banking: Do They Differ Across Gender, Customer Experience and Frequency of Use?}},
author = {Ahmed Geebren & Abdul Jabbar},
journal = {Information Systems Management},
year = {2025},
doi = {https://doi.org/https://doi.org/10.1080/10580530.2025.2506365},
} TY - JOUR
TI - Antecedents of Trust in Mobile Banking: Do They Differ Across Gender, Customer Experience and Frequency of Use?
AU - Geebren, Ahmed
AU - Jabbar, Abdul
JO - Information Systems Management
PY - 2025
ER - Ahmed Geebren & Abdul Jabbar (2025). Antecedents of Trust in Mobile Banking: Do They Differ Across Gender, Customer Experience and Frequency of Use?. *Information Systems Management*. https://doi.org/https://doi.org/10.1080/10580530.2025.2506365 Ahmed Geebren & Abdul Jabbar. "Antecedents of Trust in Mobile Banking: Do They Differ Across Gender, Customer Experience and Frequency of Use?." *Information Systems Management* (2025). https://doi.org/https://doi.org/10.1080/10580530.2025.2506365. Antecedents of Trust in Mobile Banking: Do They Differ Across Gender, Customer Experience and Frequency of Use?
Ahmed Geebren & Abdul Jabbar · Information Systems Management · 2025
https://doi.org/https://doi.org/10.1080/10580530.2025.2506365 Copy
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F · citation impact 0.32 × 0.4 = 0.13 M · momentum 0.57 × 0.15 = 0.09 V · venue signal 0.50 × 0.05 = 0.03 R · text relevance † 0.50 × 0.4 = 0.20
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