International Journal of Quality and Service Sciences

Emerald

AJG 1ABDC B

Recent paperssorted by most recent

Paper	Year	Citations
Agentic AI in services: orchestrating human–machine synergy for service excellence Ankur Srivastava & Sanjay Fuloria	2026	0 citations
How artificial intelligence shapes customer emotional experiences: a systematic literature review Setar Lytle & Mahesh Gopinath	2026	0 citations
Sustainability and customer perceptions in contemporary service experiences: a literature review Anand Jaiswal et al.	2026	0 citations
Taste of the Isles: community engagement and digital innovation in rural food and drink services Jaylan Azer & Julie Sloan	2026	0 citations
How Healthqual drives willingness to pay a premium and revisit intention in health-care sector: the moderation role of AI-enabled service Thanh Tiep Le et al.	2026	0 citations
Transforming hospitality 5.0: a systematic review of AI’s impact on employee experience and well-being Shobha Maindola et al.	2026	0 citations
Navigating service recovery: a model for mobile ISPs in South Africa Kelvin Rufaro Major & Carinda Christien Williams	2026	0 citations
Urban and social regeneration: coworking Gottifredo case study Giulia Padovani et al.	2026	0 citations
A systematic literature review of Indigenous food sharing practices to inform the design of transformative food-service initiatives and experiences Salman Yousaf et al.	2026	0 citations
Adoption of technology in life insurance: bibliometric analysis Karthik K. Kamath & Kiran K.B.	2026	0 citations
Sequential relationship dynamics between budget performance, sales performance and satisfaction in B2B service providers: a comparison of hierarchical and non-hierarchical models Nils Hogevold et al.	2026	0 citations
Reconfiguring service atmospherics: multisensory coherence, aesthetic practices and cultural meaning in hospitality contexts Y. C. Chen	2026	0 citations
From service profit chain to service impact chain: an exploratory study of patient navigation programs and service impacts Ying Fan & Gregory N. Stock	2026	0 citations
Gendered pathways to inner transformation: the role of memorable experiences and destination attributes in adventure tourism Rohit Chauhan	2026	0 citations
Insurance technology adoption: a framework-based systematic literature review and directions for future research Karthik K. Kamath & Kiran K.B.	2026	0 citations
Unlocking the promise of AI in personalized marketing: mapping the hidden barriers to adoption Payel Das et al.	2026	0 citations
The impact of chatbot anthropomorphism on customer experience and chatbot usage intention: a technology acceptance approach Nadia Sfar et al.	2025	11 citations
From AR quality to loyalty: loyalty model for AR mobile fashion applications Wahyu Rafdinal et al.	2025	8 citations
Gen Zs and service robots: examination of contingency effects Santanu Mandal et al.	2025	8 citations
Quality 4.0: adoption approaches and future directions Malikah Malikah et al.	2025	5 citations

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