Journal of Service Research

SAGE

AJG 4ABDC A*

Recent paperssorted by most recent

Paper	Year	Citations
Specialist, Generalist, or Both? How Chief Marketing Officers’ Career Experiences Shape the Pace of Service Innovation David Bendig et al.	2026	0 citations
Evaluating the Impact of Telemedicine Services on Community Health: A County-Level Analysis Xiaojin Liu et al.	2026	0 citations
Immersive Experience: Aligning Service Design and Psychological Engagement Bernd H. Schmitt & Shuyi Hao	2026	0 citations
GenAI-Infused Service Delivery: Micro-Level Augmentation Patterns at the Service Frontline Philipp Reinhard et al.	2026	0 citations
Response of Service Employees to New Organizational Goals Without Specified Rewards: A Quasi-Experiment Ya Zhu et al.	2026	0 citations
Witnessing Consumer Incivility Toward Service Employees: Pity, Support, and Tipping Behavior Jonathan M. Beck et al.	2026	0 citations
Speaking Like Home: How Regional Language Adaptations in Robots Enhance Trust and Willingness to Pay Jenny van Doorn & Giovanni Telussa	2026	0 citations
Service-Dominant Logic in the AI Era Stephen L. Vargo et al.	2026	0 citations
Holistic Social Service Systems as a Framework for Addressing Financial Vulnerability D. Matthew Godfrey & Alicia M. Johnson	2026	0 citations
Relational Pathways to Inclusion: Transforming Service Systems Through Macro-Social Marketing Harriman Samuel Saragih	2026	0 citations
Adherence in Mental Healthcare: The Role of Frontline Employee Behaviors Victoria Kramer et al.	2026	0 citations
Generative AI Meets Service Robots Jochen Wirtz & Ruth Stock	2025	41 citations
AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters Marzia Mortati & Giorgia Dall Agnol Teixeira de Freitas	2025	11 citations
Why Platforms Become Scapegoats: Extending Attribution Theory in Multi-Actor Service Contexts Xiaorong Fu et al.	2025	9 citations
Spinning the Wheel: The Effectiveness of Gamification in Service Recovery Amin Nazifi et al.	2025	7 citations
Open Science: A Review of Its Effectiveness and Implications for Service Research Yves Van Vaerenbergh et al.	2025	6 citations
Using Traditional Text Analysis and Large Language Models in Service Failure and Recovery Francisco Villarroel Ordenes et al.	2025	5 citations
Profiling as a Service Failure Kristina K. Lindsey Hall et al.	2025	5 citations
Breaking The Mold: Redefining Service Failure and Recovery Yany Grégoire et al.	2025	4 citations
Robots Are Here to Stay: Time to Invest in a Future We Actually Want to Live In Jenny van Doorn et al.	2025	4 citations

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