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Why video reviews are not always better: The role of format–stage fit in online decision-making

Muhammad Jawad & Raquel Benbunan-Fich

Decision Support Systems2026https://doi.org/10.1016/j.dss.2026.114634article
AJG 3ABDC A*
Weight
0.50

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https://doi.org/https://doi.org/10.1016/j.dss.2026.114634

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@article{muhammad2026,
  title        = {{Why video reviews are not always better: The role of format–stage fit in online decision-making}},
  author       = {Muhammad Jawad & Raquel Benbunan-Fich},
  journal      = {Decision Support Systems},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1016/j.dss.2026.114634},
}

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Why video reviews are not always better: The role of format–stage fit in online decision-making

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.